Variations Inventory Problems
I'm setting up a site for a dress store. The inventory system used is fairly simple, yet I can't get it to work.
Here's an example:
"Orange Dress" - Variations consist of 1 Small, 2 Mediums, 3 Larges
I place a test order for 1 small, so smalls would technically now
be sold out. I place a 2nd test order for "Orange Dress - Small"
and it still sells it to me. If I try to order two "Orange Dress -
Smalls" at once it declines it (like it should). But the inventory
never seems to reduce itself after each order.
I have tried just about every combination I can think of. Main inventory stock has been 0, 1, blank, etc.
Any help would be appreciated. The test site is at www.shopacutabove.net, and test product is located at Dresses>Rumor Has it - Orange (1 S, 2 M, 3 L).
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2 Posted by vanbo on 08 Aug, 2012 09:50 AM
Hi Casey,
your problem here is that you probably place an order, but the order status is not being updated to 'processing' or you update it manually. The stock is reduced when the order is paid for and the status is changed to 'processing'. This is usually done by the payment gateways. If you change it manually you will need to reduce stock manually, too.
Try placing an order and go through the whole payment process like a customer would (let's say with PayPal test payment). This should reduce the stock and give you the behavior you expect.
3 Posted by caseydenman on 08 Aug, 2012 03:27 PM
Hi: Thanks for so much for your response.
The payment gateway I am using is "Offline Processing" - the website owner is processing it through the credit card terminal at her brick and mortar store (copy and paste numbers into her software). Your answer makes sense since this a form of manually processing the order opposed to an online gateway doing it automatically.
Is there any way to have the stock reduced automatically as soon as the order is placed, or will it have to be done manually? The concern would be someone ordering multiple products before the owner has the time to manually update the stock (and process payment).
Thanks again for your help.
4 Posted by vanbo on 09 Aug, 2012 07:45 AM
Hi,
may be you can adjust the gateway to process the order, when a credit card details are entered in, or in a case that suits your store and business.
5 Posted by caseydenman on 09 Aug, 2012 02:30 PM
Thanks for your help. The issue sounds as if it is because of the payment gateway not pushing the transaction through like the others since it is manually processed offline. I'll see if I can figure out a way to get the payment gateway to reduce inventory upon placing the order.