I'm currently watching two user support questions about bundling
products, so I'm hoping if they don't already have this feature -
that it's one they will add soon. This would be very helpful for
Link a few products into one bundled "gift set" and add a new
featured image of the collective.
Nope. No word, as usual. I don't know who Jigoshop has hired for
customer support, but when they respond after 2-3 days, they're
usually pointing me to some useless FAQ item or asking me to
disable all other plugins or something like that.
I'm considering other ecommerce platforms. Enough of this
idealistic support for Jigoshop and all the hard work behind it. It
was ok while it lasted.
WooCommerce supports bundled products from what I can tell. I'm looking deeper into it, http://www.woothemes.com/extension/product-bundles/ because they do offer much of their functionality as paid extensions, etc.
Support Staff8 Posted by ivica on 22 Aug, 2012 05:52 AM
"I don't know who Jigoshop has hired for customer support"
Jigoshop hired nobody in this free "Community Forum" - users are here
helping each others... for free. Sometimes (if and when having time)
Jigoshop Developers visit this Community Forum, without obligations for
But, on the following link you can get full Jigoshop (developers) Support:
You can try it and you'll see it.
Support Staff10 Posted by Jigoshop on 22 Aug, 2012 10:26 AM
Hi, I am Head of Operations at Jigoshop, therefore the Premium
Support Forum is my responsibility and I also take a keen interest
in how the Community helps each other.
@cyberpundit I can see on Premium Support you have created 28
tickets all of which have had responses, most resolved and those
that aren't are awaiting a response from you. Any requests that are
deemed Feature Requests are discussed with the development team and
added or some are built as extensions or not deemed of sufficient
merit or in demand enough to warrant the extra development time.
The response time we aim to provide is within 24 hours, based on Uk
office times and not necessarily weekends. We do appreciate all of
the members of both premium and community forums and their
assistance in helping each other out.
As to the issue discussed in this ticket, Jigoshop does not
currently have this feature out of the box and will be either a
feature request or an extension.
Please look at my most recent thread. The "support" is childish,
idiotic, and completely oblivious of my problems. It's pointing to
idiotic FAQ items. It's a simple question, and while answers are
coming "in 24 hours", the sum of these idiotic to-and-fro dialogues
is more than a few days. Net net - my question remains unanswered
after many days.
Support Staff14 Posted by Jigoshop on 22 Aug, 2012 12:10 PM
Support has a finite amount of resource allocated to it, if you
keep commenting and repoening closed tickets then you are doing so
not only to the detriment of your outstanding support tickets but
also to others.
I will investigate your allegations of childish etc support but not
in this ticket which is clearly answered.