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google analytics ecommerce tracking

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sandy

11 Apr, 2012 06:06 PM

I'm having trouble tracking orders from JigoShop in Google Analytics. No data is being transferred. I've enabled ecommerce tracking in GA, I've turned on the setting in JigoShop, added my analytics ID and processed some test orders. I've waited the obligatory two days for the data to show in GA and there is nothing. GA talks about adding javascript to the thank you page code but I'm thinking the JigoShop settings are supposed to handle this. Am I missing a step? I am using JigoShop v1.1.1

1. 2 Posted by mohsinoffline on 15 May, 2012 09:26 AM

   

   Did this issue ever get resolved? I am having the same problem as well

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2. 3 Posted by Tommix on 16 May, 2012 08:58 PM

   

   Works for me great. You have to enable it in analytics too, not only jigoshop.

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3. Support Staff 4 Posted by ivica on 16 May, 2012 09:13 PM

   

   I read somewhere on the Forum from some users that it doesn't work for
   admin e-mail, it must be some non-admin e-mails in order that purchase is
   tracked...

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4. 5 Posted by Tommix on 16 May, 2012 09:19 PM

   

   But it have bug, it even logs the pending orders like it is completed.

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5. 6 Posted by Matt on 17 May, 2012 05:29 PM

   

   All orders get tracked. Not just completed orders.

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6. 7 Posted by tommix on 21 May, 2012 06:58 PM

   

   Ok, but it's not just tracked it shows revenue when there is not, cause it's not sold. Is there any possibility to control what is submited to analytics ecommerce?

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7. 8 Posted by asgpress on 06 Aug, 2012 09:26 PM

   

   Did you have to do anything special to get this to work?

   I've enabled Google Analytics tracking on the settings section
   I've enabled e-commerce tracking on the Google Analytics side.
   I placed a test order from the front end using a non-admin.

   the data isn't showing up in google analytics though. Did I miss a setting somewhere?

   These are the two code snippets that were outputted:

   <script>
       var _gaq=[['_setAccount','UA-XXXXXX-1'],['_setCustomVar',1,'logged-in','no',1],['_setCustomVar',2,'user-id','',1],['_setCustomVar',3, 'username','Guest',1],['_trackPageview']];
       (function(d,t){var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
       g.src=('https:'==location.protocol?'//ssl':'//www')+'.google-analytics.com/ga.js';
       s.parentNode.insertBefore(g,s)}(document,'script'));
   </script>
   <script type="text/javascript">
   
   <script>
       var _gaq=[['_setAccount','UA-xxxxxx-1'],['_setCustomVar',1,'logged-in','no',1],['_setCustomVar',2,'user-id','',1],['_setCustomVar',3, 'username','Guest',1],['_trackPageview']];
       (function(d,t){var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
       g.src=('https:'==location.protocol?'//ssl':'//www')+'.google-analytics.com/ga.js';
       s.parentNode.insertBefore(g,s)}(document,'script'));
   </script>
   <script type="text/javascript">
   

   I don't see any transaction information. What am i missing?

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8. 9 Posted by tommix on 07 Aug, 2012 06:32 AM

   

   You don't have to do nothing, just in settings add your analytics number. the one in your example: UA-xxxxxx-1 IT's NOT good number it have to be your number of analytics profile of that website.

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9. 10 Posted by bravelets on 12 Sep, 2012 09:57 PM

   

   We have google analytics tracking orders correclty, however it is not tracking revenue. Does anyone know specifically how we can add revenue tracking? ORDER_SUBTOTAL

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10. Support Staff 11 Posted by ivica on 13 Sep, 2012 07:42 AM

    

    Hi! This is **free Community Forum** (http://forum.jigoshop.com/) where
    we/users are trying our best to help you (for free in our free time).
    Although Jigoshop Team check this Community Forum from time to time, they
    do it only when they are available (not on the regular basis) and they
    answer to some users questions, certainly not all of them.

    I believe that you require more urgent/advanced/specialized/customized
    support that,
    I believe, doesn't fall under the scope even of a **Jigoshop Premium
    Support** (http://jigoshop.com/support/).

    In case that (in the meantime) nobody could give you a requested solution,
    you could always contact Jigoshop **Peferred Partners Tweaky** (
    https://www.tweaky.com/). They can tweak your website for $25 per tweak and
    they have excellent Jigoshop experience.

    Good luck!
    Jigoshop User

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