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No order confirmation or New Customer Order emails received

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kristiemoser

26 Jul, 2012 11:58 PM

Hi,

For some reason my customers don't get a order confirmation email and I no longer receive a new customer order email. I only get emails from paypal. How do I fix this issue?

1. Support Staff 2 Posted by ivica on 27 Jul, 2012 12:00 AM

   

   Please, try first all points from the following KB list, if you already
   didn't do it:

   http://forum.jigoshop.com/kb/faq/order-e-mails-notification-problem

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2. 3 Posted by kristiemoser on 27 Jul, 2012 12:31 AM

   

   I did those. Here is my Jigoshop System Info for actiondogapparel.com

   ### Begin System Info ###
   
   Theme:                    Animal House
   
   Multi-site:               No
   
   SITE_URL:                 http://actiondogapparel.com
   HOME_URL:                 http://actiondogapparel.com
   
   Jigoshop Version:         1.2.3
   WordPress Version:        3.4.1
   
   PHP Version:              5.2.17
   MySQL Version:            5.1.56-log
   Web Server Info:          Apache
   
   PHP Memory Limit:         128M
   PHP Post Max Size:        8M
   
   WP_DEBUG:                 Disabled
   
   Show On Front:            page
   Page On Front:            4
   Page For Posts:           6
   
   Session:                  Disabled
   Session Name:             PHPSESSID
   Cookie Path:              /
   Save Path:                /tmp
   Use Cookies:              On
   Use Only Cookies:         Off
   
   UPLOAD_MAX_FILESIZE:      2MB
   POST_MAX_SIZE:            8MB
   WordPress Memory Limit:   32MB
   WP_DEBUG:                 Off
   DISPLAY ERRORS:           N/A
   FSOCKOPEN:                Your server supports fsockopen.
   
   ACTIVE PLUGINS:
   
   Jigoshop: 1.2.3
   Jigoshop Admin Bar Addition: 1.8
   JigoShop Statistics: 1.0.1
   Multi Currency Lite For Jigoshop: 1.1
   Table Rate Shipping for Jigoshop: 2.0.3
   
   ### End System Info ###
   

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3. Support Staff 4 Posted by ivica on 27 Jul, 2012 07:35 PM

   

   Maybe Jigoshop requirements, namely PHP version, check here requirements:
   http://forum.jigoshop.com/kb/getting-started/requirements.

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4. 5 Posted by kristiemoser on 02 Aug, 2012 04:29 PM

   

   I can't find anything wrong. I was at least receiving order confirmations before but no one has ever received email confirmations when they order. Unless they aren't supposed to but I would think that would be standard.

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5. 6 Posted by vanbo on 07 Aug, 2012 10:10 AM

   

   The email notifications are mainly received when the order status has changed, so I hope you are talking about these cases.
   If you have problems with the emails, I can suggest first look and see if you have set the "Send Jigoshop emails from" option with your email. If this is ok, may be try to see if you can send emails. Jigoshop uses the wp_mail function, so if you can send emails you should not have problems with it.
   Try to send a simple email using this:
   wp_mail('[email blocked]', 'Some subject', 'Your message');

   I hope this helps, if not, will try to help further.

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6. 7 Posted by kristiemoser on 26 Aug, 2012 02:06 AM

   

   I never figured out what the issue was but I finally started receiving order emails again :)

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7. ivica closed this discussion on 26 Aug, 2012 02:14 AM.

8. ivica re-opened this discussion on 26 Aug, 2012 02:15 AM

9. Support Staff 8 Posted by ivica on 26 Aug, 2012 02:15 AM

   

   Maybe this one was set on Yes?

   "check that your Jigoshop *"Demo store"* option in settings is checked to *
   No*"

   Who knows, but it is important that it works now :-)

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10. ivica closed this discussion on 26 Aug, 2012 02:27 AM.

11. kristiemoser re-opened this discussion on 26 Aug, 2012 03:45 AM

12. 9 Posted by kristiemoser on 26 Aug, 2012 03:45 AM

    

    No, I haven't changed any settings. It probably had something to do with the latest update :) Very happy it works now, thanks!

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13. kristiemoser closed this discussion on 26 Aug, 2012 03:45 AM.

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