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Checkout page breaks if not logged in

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William

23 Jul, 2012 07:04 PM

I just noticed that if a user is not logged in, on the checkout page it loads another copy of the site where it is supposed to show the "order review."

See if you notice it too: www.whatisnoni.com. Add an item to the cart and then go to the checkout page.

Anybody else notice this issue with their site?

1. Support Staff 2 Posted by ivica on 23 Jul, 2012 08:09 PM

   

   Hi! Please, perform Simple User testing, before continuing, and post your
   result(s) as stated on this link:

   http://forum.jigoshop.com/kb/testings/simple-user-testing

   1) checking *Jigoshop Frequently Asked questions*: FAQ - Jigoshop plugin
   user questions <http://forum.jigoshop.com/kb/faq&gt; and/or FAQ - Jigoshop
   extensions user
   questions<http://forum.jigoshop.com/kb/faq-extensions-user-questions&gt;

   2) perform *SIMPLE USER TESTING* according to provided
   checklist<http://forum.jigoshop.com/kb/testings/simple-user-testing&gt;
   :

   **0. CHECK YOUR MINIMUM SERVER REQUIREMENTS FOR JIGOSHOP

   *I. CHECK IF THE LATEST WORDPRESS, JIGOSHOP PLUGINS AND JIGOSHOP EXTENSIONS
   VERSIONS ARE INSTALLED ON YOUR WEB SITE*

   *II. CHECK YOUR WORDPRESS THEME COMPATIBILITY WITH THE JIGOSHOP PLUGIN*

   *III. CHECK IF YOU DEACTIVATED ANY CACHE PLUGIN(S)*

   *IV. CHECK YOUR ACTIVE WORDPRESS PLUGINS COMPATIBILITY WITH THE JIGOSHOP
   PLUGIN*

   *V. CHECK THAT ALL YOUR JIGOSHOP WORDPRESS PAGES ARE CORRECT*

   *VI. CHECK THAT ALL YOUR JIGOSHOP/EXTENSIONS SETTINGS ARE CORRECT*

   *VII. CHECK THAT ALL YOUR WEB SHOP HOSTING TECHNICAL OPTIONS ARE CORRECT
   WITH YOUR HOSTING COMPANY*

   3) copy-past in Forum discussion you created your *Jigoshop System Info*.
   You can find it in 2 ways:

   -WordPress backend Jigoshop/System Info, or

   -YOUR_DOMAIN/wp-admin/admin.php?page=jigoshop_sysinfo

   4) provide your *your web site URL* in Forum discussion you created.

   5) attach your WordPress web site *debug information*:

      -

      activate *wp-debug* option: guide
   here<http://forum.jigoshop.com/kb/testings/how-to-turn-on-debug-testing-option&gt;
      -

      try *reproducing* your issue
      -

      attach your WordPress web site *debug log* in Forum discussion you
      created

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2. 3 Posted by blurosemedia on 05 Nov, 2012 05:44 AM

   

   I had this same issue and resolved it by deleting my .htaccess file and resetting the permalinks in settings tab.

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3. ivica closed this discussion on 25 Nov, 2012 05:39 PM.

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