Jigoshop Paypal Problem
gg
I'm having an issue where after someone hits the "Place My Order" button for PayPal, nothing happens and the screen freezes up. The order never goes through. Can you please help?
Thanks.
Here is the system Info:
### Begin System Info ###
Theme: <br />
Notice: get_current_theme is deprecated
since version 3.4! Use wp_get_theme() instead. in
/var/www/my/mysleev.com/public_html/wp/wp-includes/functions.php
on line 2705
Headway Base
Multi-site: No
SITE_URL: http://www.mysleev.com/wp
HOME_URL: http://www.mysleev.com/wp
Jigoshop Version: 1.2.3
WordPress Version: 3.4
PHP Version: 5.2.17
MySQL Version: 5.1.59-rel13.0-log
Web Server Info: Apache
PHP Memory Limit: 40M
PHP Post Max Size: 8M
WP_DEBUG: Enabled
Show On Front: page
Page On Front: 47
Page For Posts: 0
Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: Off
UPLOAD_MAX_FILESIZE: 2MB
POST_MAX_SIZE: 8MB
WordPress Memory Limit: 32MB
WP_DEBUG: On
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.
ACTIVE PLUGINS:
Headway Connect for Jigoshop: 1.0
Jigoshop: 1.2.3
### End System Info ###
Support Staff 2 Posted by ivica on 09 Jul, 2012 05:38 AM
Did you check Jigoshop KB?
http://forum.jigoshop.com/kb/faq-extensions-user-questions/paypal-pro-extension-questions
http://forum.jigoshop.com/kb/faq/the-checkout-freezes-it-just-keeps-spinning
etc.
3 Posted by gg on 09 Jul, 2012 06:14 AM
yes I did.
We are not using the PayPal Pro Extension so the first one does not apply.
The second link -
for the first part: "First, in Google Chrome visit your checkout page to get the spinning issue. Then hit F12 and click Console. What message do you see?
Often times you can show your host provider this error and they will fix it." ---------------------- There is no error displayed, it just hangs up.
And the second part is the same.
4 Posted by gg on 09 Jul, 2012 06:19 AM
On the Console it displays this:
POST http://www.mysleev.com/wp/wp-admin/admin-ajax.php?action=jigoshop-c... jquery.js:4
f.support.ajax.f.ajaxTransport.send jquery.js:4
f.extend.ajax jquery.js:4
(anonymous function) script.js:480 f.event.dispatch jquery.js:3
f.event.add.h.handle.i jquery.js:3
Support Staff 5 Posted by ivica on 09 Jul, 2012 06:21 AM
In that case, did you go through Simple User testing (
http://forum.jigoshop.com/kb/testings/simple-user-testing) and attach your
WordPress web site *debug information*:
-
activate *wp-debug* option: guide
here<http://forum.jigoshop.com/kb/testings/how-to-turn-on-debug-testing-option>
-
try *reproducing* your issue
-
attach your WordPress web site *debug log* in Forum discussion you
created
6 Posted by gg on 10 Jul, 2012 03:47 AM
i activated the debug log. but no file was created, so I created the file as mentioned but there was nothing logged in it.
I created a new Pay page too but nothing happened.
Here is the system Info:
Begin System Info
Theme: Headway Base
Multi-site: No
SITE_URL: http://www.mysleev.com/wp
HOME_URL: http://www.mysleev.com/wp
Jigoshop Version: 1.2.3
WordPress Version: 3.4
PHP Version: 5.2.17
MySQL Version: 5.1.59-rel13.0-log
Web Server Info: Apache
PHP Memory Limit: 40M
PHP Post Max Size: 8M
WP_DEBUG: Enabled
Show On Front: page
Page On Front: 47
Page For Posts: 0
Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: Off
: 2MB : 8MB WordPress Memory Limit: 32MB
WP_DEBUG: On
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.
ACTIVE PLUGINS:
Headway Connect for Jigoshop: 1.0
Jigoshop: 1.2.3
End System Info
7 Posted by gg on 10 Jul, 2012 04:47 AM
I am getting this error:
http://www.mysleev.com/wp/wp-admin/admin-ajax.php?action=jigoshop-c... jquery.js:4
f.support.ajax.f.ajaxTransport.send jquery.js:4
f.extend.ajax jquery.js:4
(anonymous function) script.js:480 f.event.dispatch jquery.js:3
f.event.add.h.handle.i
8 Posted by Gg on 11 Jul, 2012 05:33 AM
I did the steps you mentioned. It was initially giving an error in the debug log related to memory. I have increased the memory. That error was resolved but still the page is not loading when we click on place order. It does not take it to the payment page.
Now there is no error in the debug log. Please help.
Support Staff 9 Posted by ivica on 11 Jul, 2012 08:40 PM
Hi! Thx for your feedback. As I can't do nothing more on this I reported it
to developers.
10 Posted by gg on 12 Jul, 2012 03:17 AM
If you get anything back from the developers can you please let me know. Thanks.
11 Posted by gg on 12 Jul, 2012 05:16 AM
This is what is displayed in the debug.log. Can you provide any help based on this:
[12-Jul-2012 04:51:40] PHP Notice: Undefined index: sku in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 70 [12-Jul-2012 04:51:40] PHP Notice: Undefined offset: 3 in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 224 [12-Jul-2012 04:51:40] PHP Notice: Undefined offset: 3 in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 244 [12-Jul-2012 04:51:40] PHP Notice: Undefined index: stock_status in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 160 [12-Jul-2012 04:54:14] PHP Notice: Undefined index: sku in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 70 [12-Jul-2012 04:54:14] PHP Notice: Undefined offset: 3 in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 224 [12-Jul-2012 04:54:14] PHP Notice: Undefined offset: 3 in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 244 [12-Jul-2012 04:54:14] PHP Notice: Undefined index: stock_status in /var/www/my/mysleev.com/public_html/wp/wp-content/plugins/jigoshop/admin/write-panels/product-data-save.php on line 160
The manage stock option is disabled.
Thanks.
12 Posted by asgpress on 12 Jul, 2012 07:08 PM
we have the same problem. we're using authorize.net plugin and cash on delivery. same problem, same errors.
Support Staff 13 Posted by ivica on 13 Jul, 2012 07:13 PM
Sorry, I can't help you on this as this is only Community Forum - users
helping users. It would be the best to contact Jigoshop professionals
directly on http://support.jigoshop.com/.
14 Posted by asgpress on 13 Jul, 2012 07:58 PM
I did post this to the premium support forums... there hasn't been any responses in the past 3 days... where can we go to get this resolved?
Support Staff 15 Posted by ivica on 13 Jul, 2012 08:06 PM
Premium Support is the right place, but I believe that the fact the new
Jigoshop Beta version is in testing phase is the "guilty one"... Just a
little bit more patience.
16 Posted by asgpress on 16 Jul, 2012 11:45 PM
We were able to solve the problem. It turns out that there was a conflict between Jigoshop and Headway Themes. Here's a write up of how we resolved this issue:
Jigoshop Headway Checkout Solution
17 Posted by dhanna11 on 21 Jul, 2012 07:53 PM
Hi,
Did anyone get this resolved. I'm using a WP Zoom theme. How do I know if this is a Headway theme?
Thanks!
18 Posted by Christoffer on 24 Jul, 2012 02:00 PM
I've tried to fix this problem...
The console gives me this message: Failed to load resource http://stjernecopenhagen.dk/wp-admin/admin-ajax.php?action=jigoshop...
What to do??
Im not understanding all of the things "asgpress" mentiones in the "jigoshop checkout solution", but adding the extra code to the functions.php makes my page crash.
Please, someone... help me out :(
19 Posted by asgpress on 24 Jul, 2012 05:02 PM
Are you using headwaythemes?
Can you check your php.ini file to see if the following line exists?
zlib.output_compression=On
20 Posted by Christoffer Stjerne on 24 Jul, 2012 05:17 PM
Thank you!
Chris
asgpress skrev:
21 Posted by asgpress on 02 Aug, 2012 02:07 AM
The location of php.ini depends on where PHP was installed on your server. Your web host should be able to tell you the location of the file.
22 Posted by Christoffer on 14 Aug, 2012 05:38 AM
Hey there!
I located the php.ini file, and turned the zlib..... ON. Seems like the webshop is working now - though im getting a error message on the top of my page.
Any thoughts on that?
take a look here: www.stjernecopenhagen.dk
Thanks!
23 Posted by asgpress on 14 Aug, 2012 03:25 PM
Christoffer, in your php.ini settings, is the output_handler variable being set?
24 Posted by Liam on 15 Sep, 2012 08:26 PM
Is there any more news on this as i'm having the same problem after clicking the "Place order" button, cheers
25 Posted by nagesh on 06 Dec, 2012 07:35 AM
i also have the same issue
26 Posted by Angie Andriot on 23 Dec, 2012 10:55 PM
I had this very problem. Soon after adding authorize.net, the PayPal payment button stopped working. I finally figured out that it was the WordPress HTTPS plugin that I added at the same time which caused the problem. Disabled that, and PayPal started working again.
WordPress HTTPS is listed as one of the plugins that is incompatible with Jigoshop due to problems with the FedEx shipping extension. But it killed my PayPal, too. And I did not have the PayPal express extension; just normal PayPal.
http://forum.jigoshop.com/kb/testings/list-of-wordpress-plugins-non...
Support Staff 27 Posted by ivica on 23 Dec, 2012 11:05 PM
Angie, thx for input, KB article is updated :-)
28 Posted by Alex Hoyle on 25 Feb, 2013 08:02 AM
Here is the magic answer for the admin-ajax.php 500 error. Thank the guy who posted this on http://wordpress.org/support/topic/plugin-ajax-for-all-500-internal...
I was checking the apache error log and I found this:
PHP Fatal error: Call to undefined function curl_init() in /var/www/teste/wp-content/plugins/ajax-for-all/inc/admin.php on line 229
I installed php5-curl library:
sudo apt-get install php5-curl
and restarted apache server
and now it works!!!
My recomendation for you is to explain that php5-curl library must be installed for this to work.
Support Staff 29 Posted by Jeff on 25 Feb, 2013 07:41 PM
Nope, I won't do that
What I will do instead ... is remind that Jigoshop's minimum system requirements are PHP 5.2.4:
http://wordpress.org/extend/plugins/jigoshop/installation/
And as of Jigoshop version 1.6 due for release sometime this week I will be bumping that to PHP version 5.3 fully (and I'm really leaning towards 5.4 since 5.5 is soon to be released)
You folks on cheap hosting really need to find better alternatives.