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problems uploading fedex shipping rates

saraharperhudson's Avatar

saraharperhudson

30 May, 2012 03:36 PM

When I install the fedex shipping rates plugin it crashes my wordpress site. I'm installing it as a zipped file. I also tried unzipping it and putting it directly into the site via ftp. Nothing works. Please help.

  1. 2 Posted by saraharperhudson on 30 May, 2012 03:47 PM

    saraharperhudson's Avatar

    I want to know how easy it is to cancel support if the support doesn't
    actually help me. I'm hesitant to give you more money when the plugin I
    purchased won't even install correctly. Please help.

    On Wed, May 30, 2012 at 11:38 AM, Jigoshop <
    [email blocked]> wrote:

    > Hey saraharperhudson,
    >
    > Should you need Jigoshop Support staff to promptly address your question,
    > you may consider purchasing a premium support package:
    > http://jigoshop.com/support
    >
    > Already a premium user? Come visit the premium support forums over here:
    > http://support.jigoshop.com
    >
    > If you would like to follow this discussion online, you can do so at:
    >
    > http://forum.jigoshop.com/discussions/problems/2748-problems-uploading-fedex-shipping-rates
    >
    >
    > The following Knowledge Base articles might help:
    >
    > - "Installation" at
    > http://forum.jigoshop.com/kb/getting-started/installation
    >
    >
    >
    > --
    > Speak soon.
    > The Jigoshop Team
    >
    >
    >

  2. Support Staff 3 Posted by ivica on 30 May, 2012 05:25 PM

    ivica's Avatar

    Hi! This is a free Forum, do you refer to paid Forum on the following link:

    http://support.jigoshop.com

  3. 4 Posted by saraharperhudson on 30 May, 2012 05:29 PM

    saraharperhudson's Avatar

    Sorry, are you saying I need to do the paid forum?

  4. 5 Posted by support on 30 May, 2012 05:59 PM

    support's Avatar

    Hi Sarah,
    I just tried installing the plugin on a clean install and it worked. Can you provide me more details about your setup - what version of Jigoshop are you using?

    If you'd like, you can create a temp account on your site and send the login credentials to:
    support (at) sixtyonedesigns.com

    That way I'll be able to see what the issue might be.

    Thanks!
    Dan

    SixtyOneDesigns

  5. 6 Posted by saraharperhudson on 30 May, 2012 06:17 PM

    saraharperhudson's Avatar

    Hi Dan,

    Thanks for your help! I'm using Version 0.9.9.3.1 that came with a theme I
    purchased called FreshShop by Jami Gibbs. I'm going to email you my login
    credentials now (to support (at) sixtyonedesigns.com).

    Thanks!

    Sara

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