Support Staff2 Posted by ivica on 22 May, 2012 03:42 PM
As stated on the below Forum discussion link:
"There are a few things that you'll want to check:
1. Do you have a username and password setup at http://ups.com
2. Do you have a ups API key in good standing? Can be obtained through
3. Do you have an active UPS Account Number?
4. Do the products have weights assigned?
All of those credentials can be obtained for free through the UPS website
if you don't have them. If you already have an account number and are
shipping UPS, you might want to contact your account representative as
well. They'll make sure that your account is matched up to the UPS username
So I realized that each product has to have dimensions and a
weight for the USPS plugin to work. You also have to make sure that
on the "products & inventory" tab that "Enable product
dimensions" is set to yes.
That is quite strange because I have used USPS live rates with
other carts and I have never needed dimensions.
Well I am at a loss, just went through and updated all of the
products with proper dimension values and still no love. What else
could the issue be?? Thought it might be due to a plugin conflict
but tested that and no luck either...
That is correct, you actually have to check the 'Enable product
dimensions' tab to even be able to input dimensions. I have double
checked each product like 4 times now. I am using variations on
some products and have inputted individual values for those as
well... I am at a loss. Looks like we are going to have to pay more
$$ to get the support we need for a plugin we already payed for.
That is correct, and I actually tested both unit measures to no
effect. I am also using UPS plugin which works fine and thought
there might be a conflict there but that wasn't the case... I am
going to try a re-install of the USPS plugin again and see if that
Support Staff16 Posted by Jigoshop on 15 Aug, 2012 06:44 PM
@djwinner, we are sorry to hear that you are unable to configure
your extension to work. I can see from comments above that others
have the extension working as expected which leads me to think that
this is a config issue rather than a software issue. I will also
add that this is a community forum where Jigo users are encouraged
to help each other, rather than the paid for jigoshop support.
Can you confirm that you have followed all of the steps in the
Thank you llihcruhc!!! I have posted my exact same problem
already and no one answered. I also bought the TRS extension and
just sat down to slog through all the configuring so that I could
have some sort of shipping available, when I tried one more time to
find any other thread on my problem. I had gone through all
product, made sure it all had weight, price, dimensions in all the
measuring units.... but I didn't know about making sure that in the
"products & inventory" tab that "Enable product dimensions" is
set to yes. Developers, this should be in the read only text file
attached to the extension download. Such an easy thing to overlook
(or not understand for us non-code people) and once enabled, my
shipping is working.
@jigoshop yes, I have followed all of the steps, have been
placed on USPS production server, inputted the user name they gave
us and have updated all weights and dimensions accordingly. Still
no luck. The UPS plugin works fine but no luck with he USPS plugin
you guys developed and I paid for...
Got it to work!! It appears that while we were on the production
server we hadn't been given access to the correct Rate API. I
recommend clarifying this in your documentation so users know to
ask USPS for that API access as it wasn't given to us off the bat.